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Underlying Competencies

1. Introduction to Underlying Competencies

Underlying competencies. Describe the knowledge, skills, behaviour characteristics, and personal qualities that would have a business analyst perform the business analysis work. In this section, you will get an overview of the underlying competencies described in the Ibabok Guide. By the end of this section, you would have understood the fundamental skills and knowledge required to become an accomplished and adaptable business analyst. Analytical thinking and problem solving skills are required to analyse problems and opportunities in order to identify changes that deliver value and also to work with stakeholders to understand the impact of those changes. Behavioral characteristics in business analysis are required to increase personal effectiveness and gain trust and respect from stakeholders. Business knowledge is required in order to have a complete understanding of business, industry, organization, and solutions to perform effective business analysis and deliver value. Communication skills are required to understand recipients and adapt communication styles to deepen understanding and trust with stakeholders. Interaction skills are required to facilitate stakeholder communication, provide leadership, convey the value of solutions, and ensure stakeholder support. Knowledge of business analysis communication tools and technology is required to support requirements, documentation requirements, management, stakeholder communication, and collaboration to recap underlying competencies. Describe the knowledge, skills, behaviour characteristics, and personal qualities that would help the business analyst in performing the business analysis work. In this session, you have just gotten an overview of the underlying competencies described in the IIb Bandwidth Guide. In the next session, we will learn in detail about analytical thinking and problem-solving skills required by the business analyst.

2. Analytical Thinking and Problem Solving

Underlying competencies describe the knowledge, skills, behavior, characteristics, and personal qualities that would help the business analyst perform the business analysis work. In this session, you will get an overview of the underlying competencies, grouped into categories of analytical thinking and problem solving. By the end of this session, you will have understood the analytical thinking and problem-solving skills required by business analysts. Analytical thinking and problem-solving skills are required to analyse problems and opportunities, to identify changes that deliver value, and to work with stakeholders to understand the impact of those changes. We can also use it to identify relevant business analysis information, to understand situations, and to identify the best ways to present information. Analytical thinking and problem solving include creative thinking, decision-making, learning, problem-solving systems thinking, conceptual thinking, and visual thinking. Creative thinking involves judgement as well as encouraging new ideas and concepts to solve problems and take on opportunities. This involves challenging assumptions, questioning conventional approaches, and identifying and proposing alternatives. Decisionmaking involves understanding the various criteria involved in making a decision and assisting stakeholders to make better decisions. This involves gathering information about available alternatives, analysing that information, making comparisons and trade-offs between options, and identifying the most desirable option. Learning involves quickly absorbing knowledge, skills, or information about a business domain and solutions to work in a rapidly changing and evolving business environment. This involves learning raw facts, understanding their meaning, applying them on a daily basis, and analysing and synthesising information to evaluate solutions. We can learn faster if we use a combination of visual means, such as diagrams or videos, verbal, audio, and written text, as well as doing things. Problem solving involves understanding the underlying causes of a problem and devising solutions to address that root cause. This involves understanding and defining the problem, identifying issues and handling conflicts, identifying and validating assumptions, identifying alternative solutions, evaluating solutions against defined objectives, performing trade-offs, and selecting the best solution. System thinking involves understanding enterprise from a holistic point of view by understanding the interaction of people, process, and technology. This requires understanding that a whole system is greater than some of its parts. This means that the whole system not only includes the various components but also includes the interaction of the various components and their responses to external forces. Conceptual thinking involves using information such as the business environment, stakeholder needs, solution requirements, potential value, etc. to formulate a big picture by identifying concepts and understanding the relationships between them. Using this, we can fit details into the larger context. This would help in generating ideas, options, and alternatives. Visual thinking involves visually representing concepts such as changes, needs, solutions, et cetera. Inform with models, graphics, diagrams, etc. And this would make it easier for stakeholders to understand these concepts, as well as ensure engagement and additional inputs to recap. In this session, we have learned analytical thinking and problem-solving skills. Analytical thinking and problem-solving skills are required by business analysts to analyse problems and opportunities to identify changes that deliver value and also to work with stakeholders to understand the impact of those changes. Analytical thinking and problem solving include creative thinking, decision making, learning, problem-solving systems thinking concepts, sexual thinking, and visual thinking. In the next session, we'll learn about behavioural characteristics required by business analysts.

3. Behavioural Characteristics

Underlying competency describes the knowledge, skills, behavior characteristics, and personal qualities that would help a business analyst perform business analysis work. In this session, you will get an overview of the underlying competencies grouped into behavioural characteristics. By the end of this session, you would have understood the behavioural characteristics required by the business analyst. Behavioral characteristics help us increase our personal effectiveness and allow us to gain trust and respect from stakeholders. We can do this by constantly acting in an ethical manner, completing tasks on time, meeting expectations, efficiently delivering quality results, and demonstrating adaptability to changing needs and circumstances. Behavioral characteristics include ethics, personal accountability, trustworthiness, organisation and time management, and adaptability. Many times, a proposed solution or requirement that is found to be beneficial to a stakeholder group may not be beneficial to other stakeholder groups. Such a situation would present ethical difficulties, and as business analysts we need to exhibit fairness and moral behaviour by communicating the reasons for such a decision to the effective stakeholders. Behaving ethically and considering the effects on others would not only help organisations reduce risk but also earn the respect of stakeholders. Personal accountability involves achieving targets and goals within an agreed timeframe and as per stakeholder expectations. This includes effectively planning the business analysis work, managing risk, satisfying the stakeholder needs, and delivering value. Earning the trust of stakeholders helps elicit business analysis information about sensitive issues and ensures that recommendations are accepted. To earn trustworthiness, we need to complete tasks and deliverables on time within budget and achieve expected results. Apart from this, we need to be confident in our approach and be honest and straightforward to address conflicts and concerns. Organization and time management involve the ability to prioritise tasks, perform them efficiently, and manage time effectively. Apart from this, we also need the ability to efficiently organize, store, and differentiate important information. Adaptability involves understanding stakeholder preferences and changing our approach, style, methods, and techniques accordingly. For example, stakeholders may prefer interviews instead of a workshop for conducting elicitation, or stakeholders may prefer visual models instead of a long textual requirement specification. We also need to adapt when the business or stakeholder needs change or the context change to recap.In this session, we learned about behavioural characteristics. Behavioral characteristics in business analysts are required to increase personal effectiveness and gain the trust and respect of stakeholders. Behavioral characteristics include ethics, personal accountability, accountability, trustworthiness, organisation and time management, and adaptability. In the next session, we will learn business knowledge required by the business analyst.

4. Business Knowledge

Underlying competencies. Describe the knowledge, skills, behaviors, characteristics, and personal qualities that would help the business analyst in performing the business analysis work. In this session, you will get an overview of the underlying competencies grouped into business knowledge. By the end of this session, you would have understood the business knowledge required by the business analysis. Business knowledge is required in order to have a complete understanding of business, industry, organization, and solutions. Business knowledge helps to perform effective business analysis and deliver value. Business knowledge includes business acumen, industry knowledge, organisational knowledge, solution knowledge, and methodology knowledge. Business acumen is the ability to understand business needs using our experience and knowledge obtained from other situations. This requires understanding of fundamental business principles and best practises that are common across different areas such as legal, finance, logistics, sales, marketing, supply chain management, human resources, and technology. Knowledge regarding how other organisations have solved challenges may be useful when identifying possible solutions. Industry knowledge is an understanding of the current trends and practices, key processes, products, services, customer segments, suppliers, regulations, etc. within an industry and also across similar processes in related industries. Organization knowledge includes an understanding of the business architecture and the management structure. Business architecture involves understanding how the enterprise generates profits and accomplishes its goals. Management structure involves understanding the organisational structure, organizations, formal and informal communication channels, and awareness of the internal politics that influence decisionmaking. Solution knowledge in terms of experience from previous work on a specific solution would help a business analyst efficiently improve or make changes to an existing solution of the same type or similar solution.Similarly, familiarity with a supplier or a commercially available solution in specific functional areas can assist business analysts in identifying potential solution alternatives, methodologies, prescribed tasks and activities, their timing, stakeholder roles, tools, and techniques for managing a change initiative. Organizations typically adopt or create their own methodologies. To recap, knowledge regarding various methodologies can help business analysts quickly adapt to changes and perform in new environments to recap.In this session, we have learned about business knowledge. Business knowledge is required to have a complete understanding of business, industry, organization, and solutions. Business knowledge can help to perform effective business analysis and deliver value. Business knowledge includes business acumen, industry knowledge, organisation knowledge, solution knowledge, and methodology knowledge. In the next session, we will learn about communication skills required by the business analyst.

5. Communication Skills

Underlying competencies. Describe the knowledge, skills, behaviour characteristics, and personal qualities that would help a business analyst in performing the business analysis. work session, you will get an overview of the underlying competencies grouped into communication skills. By the end of this session, you would have understood the communication skills required by the business analyst. Communication involves conveying information in a manner that delivers its meaning. Communication may be accomplished using a variety of delivery methods such as verbal, nonverbal, physical, and written. Most communication methods use words, while others use movements and expressions. Words, gestures, and phrases may have different meaning to different people. Effective communication involves understanding the recipients and adapting communication styles and techniques, using common terms, appropriate words, tone, and body language. Active listening skills help to deepen understanding and trust between the sender and the receiver of information. Communication skills include verbal communication, nonverbal communication, written communication, and listening. Verbal communication uses spoken words to convey ideas, concepts, facts, and opinions to a variety of stakeholders. The message that gets conveyed depends on the choice of words and the tone of voice. Face-to-face verbal communication is impacted by emotional and other nonverbal cues from both speaker and receiver. As a business analyst, you need to use active listening along with verbal communication to ensure mutual understanding. Nonverbal communication includes effective sending and receiving of messages using body movement, posture, facial expressions, gestures, and eye contact. Nonverbal communication begins immediately when one person is able to see another and is believed to convey much more meaning than words alone. As a business analyst, you must be aware of your own as well as those of others. Nonverbal Communication Written communication uses text, symbols, models, and sketches to convey and share information. With written communication, you are presenting information at a time or place that is different from the time and place it was created. As a business analyst, you need to understand your audience and adjust your style of writing. To be an effective writer, you need to choose the correct words, use common terms, and ensure the reader understands the intended meaning. You also need to have a broad vocabulary and should use proper grammar and style. Listening is not just hearing words, but understanding their meaning in a given context. It involves giving the speaker undivided attention, acknowledging them, and providing feedback to ensure that there is an understanding. As a business analyst, you need to exhibit active listening skills by paraphrasing, that is, summarising and repeating what was stated in different terms, in order to ensure that all stakeholders have the same understanding to recap. In this session, we have learned about communication skills. Communication skills involve conveying information in a manner that delivers its meaning. Effective communication involves understanding the recipient and adapting communication styles and techniques, using common terms, appropriate words, tone, and body language. Active listening skills help to deepen understanding and trust between the sender and the receiver of information. Communication skills include verbal communication, nonverbal communication, written communication, and listening. In the next session, we will learn about interaction skills required by the business analyst.

6. Interaction Skills

Underlying competency. Describe the knowledge, skills, behaviour characteristics, and personal qualities that would help the business analyst in performing the business analysis work. In this session, you will get an overview of underlying competencies grouped into interaction skills. By the end of this session, you will have understood the interaction skills required by the business analyst. Interaction skills involve the ability to cooperate, communicate, and develop healthy working relationships with different kinds of people, including end users, customers, subject matter experts, vendors, sponsors, etc. As a business analyst, you are expected to use your interaction skills to facilitate stakeholder communication, provide leadership, convey the value of solutions, and ensure stakeholder support. Interaction skills include facilitation, leadership and influencing, teamwork, negotiation, conflict resolution, and teaching. "Facilitation" is the skill of moderating discussions within a group. As a business analyst, you need to facilitate interaction between stakeholders to help them make a decision, solve a problem, exchange ideas and information, or reach an agreement. Facilitation involves enabling all participants to effectively articulate their views and ensuring that they recognise and also appreciate differing viewpoints. Leadership and influencing involves motivating people to ensure that they work together to achieve shared goals and objectives. As a business analyst, you need to use your leadership and influencing skills to guide stakeholders while carrying out business analyst tasks, build consensus, and encourage stakeholder support and collaboration. Business knowledge often works as a part of a team collaborating with other business analysts, project managers, stakeholders, and subject matter experts. Teamwork is critical for the success of any project or enterprise. As a business analyst, you need to understand team dynamics and learn to adapt. You need to also understand that conflicts are common and that you should have the ability to resolve them, build trust among team members, and promote a shared sense of ownership. Negotiation and conflict resolution involve mediating discussions among stakeholders on their differences of opinion to resolve differences and reach agreement. As a business analyst, you must occasionally mediate negotiations between stakeholders to reach a common understanding about identified solutions that satisfy each stakeholder's interests while also ensuring alignment with business needs. Teaching involves communicating business analysis information, concepts, ideas, and issues such that they are understood by all stakeholders. As a business analyst, you need to frequently elicit and learn new information and then teach this information to stakeholders to ensure their engagement and collaboration. Business owners should select appropriate visual, verbal, and written teaching approaches and lead stakeholders by helping them learn the new things to recap. In this session, we have learned about interaction skills. Interaction skills involve the ability to cooperate, communicate, and develop healthy working relationships with different kinds of people, including end users, customers, subject matter experts, vendors, sponsors, etc. Interaction skills include facilitation, leadership and influencing, teamwork, negotiation, conflict resolution, and teaching. In the next session, we will learn about tools and technology knowledge required by the business analyst.

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