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The ITIL Practitioner test checks the applicants’ knowledge of the processes of adopting and adapting the ITIL framework in supporting the organization’s business objectives. Moreover, it assesses the competence of the individuals in the ITIL language. It is also important to have proficiency in translating and using this language in practice. In addition, this certification exam focuses on the CSI approach as a method of structuring improvement initiatives in any company. It also covers three core areas that are critical to improvement initiatives’ success. These include measurement & metrics, communication, and management of organizational changes.

Prerequisites

Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.

Exam Info

ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.

This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
• Analyzing the importance of each element of service when planning and applying service improvements

Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:

• Applying the Information Technology service management guiding principles in a real-world context
• Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements

Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:

• Utilizing the CSI approach tools and techniques in a specific context
• Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method

Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the critical success factors utilizing a relevant hierarchical approach
• Determining the key performance indicators to underpin a critical success factor
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories
• Defining the current state assessment in a specific given context
• Designing reports
• Applying knowledge of metrics and measurement when planning and implementing improvements

Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Explaining the importance, benefits, value, and nature of good communication
• Explaining the communication principles
• Explaining the purpose and value of communication techniques and tools
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Applying knowledge of communications when planning and implementing improvements

Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Describing the purpose and value of activities of the Management of Organizational Changes
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements

Preparation Process

ITIL Practitioner can be a challenge even for the experienced specialists therefore the applicants need to take this exam seriously. To gain adequate competence in the domains of this certification test, it is recommended that the professionals use the resources that are available on the vendor’s website. First of all, they may check the ITIL Practitioner Syllabus and the official preparation tips. These tools can become a starting point for the preparation process. Use them to get familiar with the subject areas that are included in the exam and find out some interesting information about the test. After that, the individuals can explore other options. For instance, they can consider using the official training course, which is offered by AXELOS. It is a paid course that is available as classroom training or in a distance learning format. Besides that, they can think about using the study materials from different 3rd-party platforms. There are many sites that propose preparation recourses for various tests. Just find something that suits your needs and preferences. It can be exam dumps, practice tests, and different self-preparation materials. It is a good option for the students who prefer self-preparation and want to manage the pace and duration of their prep phase. On the other hand, it is important to make sure that you utilize only verified tools from reputable platforms. In addition, you can consider creating a study plan and a schedule to increase the effectiveness of preparation. Just find out how much available time for this process you possess and consider your strong and weak points. Use this information to design the appropriate blueprint to begin your training phase.

Career Opportunities

As mentioned earlier, the professionals who ace the ITIL Practitioner exam will get the related certificate. These specialists can work in different industries and companies. Some of the job roles that align with this certification include a Technical Support Agent, an Application Support Analyst, an Incident Manager, an Information Security Officer, a Network Engineer, a Project Manager, Technical Delivery Manager, a Software Auditor, a Configuration Management Manager, and a Solution Sales Specialist, among others. The average remuneration for these positions is $98,000 per annum.

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