Pass Your Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Certification Easy!

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The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification measures the candidates’ skills and knowledge required for the configuration and execution of Dynamics 365 solutions for the customers. The competencies validated by this certificate are needed for the implementation of resource management solutions that complete the field service lifecycle.

Prerequisites

This associate-level certification is designed for the individuals with experience (ranging from 1 to 3 years) in executing Dynamics 365 solutions. Microsoft suggests a few ways to gain the necessary experience. This includes working on some projects as a Functional Consultant and working on field service execution as a Functional Consultant with Dynamics 365. Other ways include joining the Dynamics 365 Community, enrolling for the training courses, and completing practical tasks.

Exam Details

Those individuals who are planning to get the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification should complete two qualifying tests. These are Microsoft PL-200 as well as Microsoft MB-240. Each of the exams is expected to contain from 40 to 60 questions. They can be of various types, including MCQs, build list, case studies, mark review, active screen, hot area, and so on. The cost of each test is $165, while the timing is 120-150 minutes.

Exam Topics

Those students aspiring for this certification have to familiarize themselves with the details of the following topics:

• Configuring Field Service Apps

  This domain includes the skills, such as configuring settings, configuring products as well as service pricing, and configuring bookable resources. Another issue is integrating Field Service with other tools.

• Managing Work Orders

  This objective concerns describing the lifecycle for work order, creating and managing work orders, managing incidents, creating and managing agreements, as well as creating and using inspections.

• Scheduling and Dispatching Work Orders

  This topic encompasses managing scheduling options, configuring Universal Resource Scheduling, executing schedule boards, implementing Schedule Assistant, and optimizing resource scheduling.

• Managing Mobility for Field Service

  The issues captured under this subject area include installing and configuring the mobile app.

• Managing Inventory & Purchasing

  The knowledge areas concerned under this section comprise managing customer assets, managing inventory & warehouse, as well as managing purchasing in addition to product returns.

• Executing Connected Field Service

  This part discusses the use cases associated with IoT as well as the execution of connected Field Service using IoT Hub.

• Configuring Microsoft Dataverse

  This module is about managing a data model in existence, creating and managing processes, configuring Dataverse, as well as configuring security settings.

• Creating Apps with the use of Power Apps

  The matters addressed by this area are captured in three subtopics. These are creating apps that are model-driven, creating canvas apps, and creating portal apps.

• Creating and Managing Power Automate

  This domain includes creating flows, creating and managing process flows for business, and building desktop flows.

• Executing Chatbots for Power Virtual Agents

  This topic measures the learners’ skills in creating chatbots, configuring topics, and configuring entities.

• Integrating Power Apps along with Other Applications and Services

  This final part looks into integrating Power BI with Power Apps, implementing AI Builder, and integrating Microsoft 365 with Power Apps.

Preparation Process

The candidates intending to earn the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certificate have various ways to prepare for the associated exams. The official materials include training courses and study guides.

• Training Courses

  The courses that Microsoft offers include free and paid training options. The free courses are online-based and cover the learning paths, such as getting started with the use of Dataverse, management of permissions, administration of Dataverse, as well as creation of canvas apps within Power Apps. Other paths concern automating a business with the use of Power Automate, buttons for Power Automate, using best practices in securing and governing environments for Power Platform, and creating bots with the use of Power Virtual Agents, among others. The paid option is instructor-led and has two courses covering the topics of two exams associated with this certification. The first training is Microsoft Power Platform Functional Consultant that is developed for the Microsoft PL-200 test. The second one is Microsoft Dynamics 365 Field Service, which covers the objectives of the Microsoft MB-240 exam.

• Study Guides

  The Microsoft Power Platform Functional Consultant: PL-200 Exam Guide authored by Julian Sharp captures the requirements for Microsoft PL-200. These include one’s expertise in carrying out discovery, capturing the requirements, engaging the experts and stakeholders, translating the requirements, and configuring solutions as well as apps for Power Platform. The book extends all the needed details of the test, including creating enhancements for applications, user experiences, data conversions, system integrations, and more. It enables the candidates to learn with effectiveness while using questions for self-assessments, mock exams, as well as detailed explanations. It also addresses the problems that the functional consultants encounter during their daily duties and enables them to comprehend the process of configuring, customizing, and implementing solutions that are based on Power Platform.

  Moreover, the applicants will find a variety of other study materials both for the PL-200 and MB-240 certification exams. You should devote ample time to studying with the help of practice tests as it will help you evaluate your current level of knowledge and identify the weak areas that still require your attention.

Career Prospects

The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification connects the holders to numerous opportunities for employment and career advancement. The functional consultants are the domain experts whose capacity and skills enable them to execute the most recent solutions related to technology. Alternative job roles that the successful candidates can consider include a Solutions Architect, a CRM Functional Consultant, a QA Analyst, an Architect Manager, and a Microsoft Dynamics Developer, among others. As ZipRecruiter.com stipulates, the average salary that you can expect when you are in the Dynamics 365 Field Service Functional Consultant role is about $100,000 per year.

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