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Avaya gives the best solutions and innovation to the customer experience and working process. Being a well-known company that offers networking products and unified communications, Avaya also provides all the interested IT specialists with the certification program that will help them utilize all of this. With a wide range of options included in this program, you can learn and verify your knowledge of how to develop design solutions and sell them wisely to meet the criteria and needs of a customer.

Avaya Certification Program

The company offers a variety of options that you can follow to verify your skills in selling, designing, implementing, and maintaining the Avaya solutions and products that exceed the customer expectations. All in all, there are the following tracks that you can opt for:

1. Sales & Design

This is available for the Avaya business partners and associates only. It offers the certifications at several levels, such as Specialist, Senior Specialist, and Proficient. In total, there are 4 paths for these levels that are the following:

• APSS: Avaya Professional Sales Specialist – This path includes the certificates, such as Avaya OneCloud CCaaS, Avaya Midsize Solutions, and Avaya OneCloud UCaaS;
• ACDS: Avaya Certified Design Specialist – Here you will find the Avaya Oceana Solution Design, Avaya IX Contact Center – Avaya Aura Contact Center Design, Avaya IX Meetings Server Solution Design, Avaya IX Calling Design, and Avaya Midsize Solution Design certifications;
• ASRA: Avaya Sales Readiness Associate – The options that are available under this track include Avaya Subscription for Sales (ASRA-0003), Avaya Cloud Office for Sales (ASRA-0001), and Avaya OneCloud CCaaS Public (ASRA-0004);
• ADRA: Avaya Design Readiness Associate – As for this path, you will be able to get the Avaya Cloud Office Design (ADRA-0001) certificate.

The first two are built on the Avaya solutions, while other options allow the recognition of the comprehension and knowledge of an individual topic or a specific release. It is also important to notice that all the exams associated with these certifications are taken online, besides the tests that are from the ACDS path. They are available as the proctored exams.

2. Services

The following category focuses on the Avaya Solution & Product Portfolio and is based on the high-stake testing. There are only two paths, such as:

• ACIS: Avaya Certified Implementation/Integration Specialist – The certificates that you can obtain include Avaya Aura Communication Applications, Avaya Aura Core Components, Avaya Solutions Platform, Avaya Equinox Solution with Avaya Aura Collaboration Applications, as well as Avaya Oceana Solution. The other options are Avaya Aura Contact Center, Avaya IP Office Platform, Avaya Aura Contact Center CCT & Multimedia, and Avaya Aura Call Center Elite;
• ACSS: Avaya Certified Support/Solution Specialist – Here you can go for all the certifications from the previous path or choose one of the more advanced options, such as Avaya Analytics, Avaya Contact Center Select, Avaya IX Messaging, Avaya Aura Experience Portal with Proactive Outreach, and Avaya IX Workforce Engagement. To get one of the certificates, you need to get the ACIS certification first.

All the exams are available as the proctored delivery options. Please also note that all the certificates on this track are divided into the Engagement Solutions and Product certifications.

3. Services Technical Associate

ASTA is developed for the Avaya associates, customers, as well as partners who want to verify their skills in implementation as well as support services of the Avaya solutions and products. It is an ideal option to gain the needed skills and knowledge to successfully implement and support various functions required while managing the Avaya solutions, products, and apps. All in all, there are 12 certifications that you can obtain and they are the following:

• ASTA-9310: Avaya IP Office Contact Center;
• ASTA-9190: Avaya IP Office Deployed as a Branch;
• ASTA-9170: Avaya IX Workplace Attendant;
• ASTA-9140: Avaya Session Border Controller for Enterprise Platform Independent;
• ASTA-9120: Avaya Equinox for Midmarket Solutions;
• ASTA-9110: Avaya Session Border Controller for Midmarket Solutions;
• ASTA-9090: Avaya Call Management System;
• ASTA-9080: Avaya Proactive Contact;
• ASTA-9070: Avaya Interaction Center & Avaya Operational Analyst;
• ASTA-9060: Avaya Aura Call Center Elite Multichannel;
• ASTA-9040: Avaya Workforce Management;
• ASTA-9030: Avaya Control Manager for Enterprise.

The company offers the online delivery options for the tests that are required for passing in this track.

4. Solutions Administrator & Developer

As for this track, it is available for the Avaya partners as well as customers. You can choose to go for the Administrator or Developer paths. Thus, you are able to obtain the certification that you want to get the necessary skills required to manage Avaya solutions and apps. The ASAC: Avaya Solutions Administrator track includes the following options:

• ASAC-031: Avaya Analytics R4 Administration;
• ASAC-030: Avaya Cloud Office Administration;
• ASAC-029: Avaya Control Manager R9 Administration;
• ASAC-028: Avaya Contact Center Select Administration;
• ASAC-026: Avaya IX Messaging Administration;
• ASAC-024: Avaya Aura Contact Center Administration;
• ASAC-023: Administering Avaya Session Border Controller R8;
• ASAC-022: Administering Avaya Analytics for Avaya Oceana;
• ASAC-021: Administering Avaya Call Management System R19;
• ASAC-020: Administering Aura Communication Manager;
• ASAC-019: Administering Avaya Aura System Manager-R8;
• ASAC-018: Avaya Aura Call Center Elite Administration;
• ASAC-017: Administering Avaya Proactive Outreach Manager;
• ASAC-014: Avaya Workforce Optimization Select Administration;
• ASAC-013: Administering Avaya IP Office Platform R11;
• ASAC-006: Avaya Aura Experience Portal Administration;
• ASAC-005: Avaya Oceana Administration;
• ASAC-004: Avaya Aura Messaging Administration;
• ASAC-003: Avaya Equinox Administration.

The ASDC: Avaya Solutions Developer path comes with the following certificates:

• ASDC-012: Programming Avaya Breeze Platform Snap-ins using Java SDK;
• ASDC-011: Creating Avaya Breeze Workflows using Engagement Designer;
• ASDC-010: Avaya Workspaces Framework;
• ASDC-009: Avaya Oceana for Developers;
• ASDC-007: Avaya Aura Contact Center Orchestration Designer Scripting;
• ASDC-006: Avaya Aura Orchestration Designer for Self Service.

Preparation Options

To help the potential candidates learn all the needed skills, the company offers to explore the catalog with the available courses that they can take for any of the exams from the program. You can even join the Avaya Learning Partner program to prepare for any of the tests with the help of the Avaya partners and instructors. Some of the training courses are available with practice questions to let you evaluate your skills. All of them last for several hours in total.

You can also find some additional resources such as books. For example, there is the official guide that is called Avaya Extension to Cellular and Off-PBX Station (OPS): Installation and Administration Guide. You can use it to learn the details of the installation, administration, maintenance, and troubleshooting tasks that are necessary to install and set up Avaya Extension to Cellular/OPS. The vendor also offers the platform, which is known as Avaya Cloud Office, where you can watch various tutorial videos for certain courses related to Cloud Office. For example, you can find some options for the administrations or training videos for the users.

Career Opportunities

After you learn everything you need for the path you have chosen, you can be sure that a lot of opportunities will be waiting for you, including new job possibilities and a higher income. Thus, you will be able to land one of the following positions:

• Network Engineer;
• Infrastructure Engineer;
• System Engineer;
• Telephony Specialist;
• Technical Manager.

As for your future salary, you can expect about $111,000-$125,000 per annum, depending on your job role.

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