Just In: Avaya Engagement Solutions Integration

Fall is the season when learning resumes. So naturally, this is the season when certification exam providers update their offerings, release new exams and upgrade their certification programs. This fall, Avaya is no exception.

Avaya provides multi-channel business communication solutions for customer and team engagement. Avaya currently services more than 95% of the Fortune 500 organizations at over 1 million customer locations worldwide, so apparently its certification program is worth some attention.

This fall, Avaya updates its services credentials, ACIS and ACSS, to make them more relevant to today’s business landscape. Both of these credentials have been updated to reflect the new Avaya curriculum.

Avaya Engagement Solutions Integration and Support curriculum offers enable Avaya Associates and Business Partners to integrate, maintain and troubleshoot multi-product architectures.  Avaya Customers are further enabled to fully engage Avaya Solution capabilities and features. Curriculum content builds upon real-life Customer Use Cases and is co-authored by Avaya Professional Services, Avaya Global Support Services and Avaya Learning. Individuals who complete the curriculum benefit by getting to the heart of Integration and Support topics more quickly and understand the interaction within the multi -architecture. While more information about Avaya courses, including detailed blueprints is still in the works, here’s the schedule you need to know about:

Additional  details  of  the Avaya  Professional  Credential  Program transition  plan  will  be  released  in  several phases  between  now  and  through  calendar  year  2016.  Each  phase  of  the  newly  released  Solution  Based Certification – changes,  impacts,  opportunities  and  requirements – will  be  clearly  communicated  through standard Avaya channels, emails, and newsletters. So, as they say, stay tuned for updates!

What’s in each of these packages?

Each ACIS curriculum for solution integration begins with fundamental knowledge about the products  within the solution and their administration. It is then followed by the integration of core products and architectures. The addition of more products completes the advanced architectures. Each ACSS curriculum for troubleshooting and maintenance begins with learning about the G8 methodology (industry standard Eight Disciplines of Problem Solving) as it applies to the solution. This is followed by the identification of problems within the core architectures, up to identifying multiple problems in advanced architectures. Curriculum offerings are module based and release first with Instructor Led Training Offers, followed by Virtual Campus Offerings. Using an optional blended learning approach: Web-based training, Virtual classroom, Instructor Led classes, and Boot Camps are also included. The curriculum culminates with a Solution based proctored certification exam at the end. In addition to the proctored exam, Online Tests aligned with individual courseware are also required to earn the solution certification.

So yes, you need to start your exam preparation by signing up for Avaya courses – which is a pretty educational and useful deal. And once you’re getting closer to your exam, be sure to check out ExamCollection for latest Avaya exam dumps.

• Category: Avaya
• Tags: acis, acss, announcements, avaya, certification upgrade, exam, exam prep, exam preparation, exams, it, it courses, it exam, learning, solutions, upgrade