IIBA CCBA – Introduction

1. Introduction to Elicitation and Collaboration

Alicitation and Collaboration knowledge Area describes a task performed to obtain information and communicate with stakeholders to confirm the results. In this session, you will get an overview of various business analysts tasks involved in Aliciation and Collaboration Knowledge Area. By the end of this session, you would have understood the purpose of elicitation and collaboration. Eliciting requirements and design is a key task and involves drawing forth or bringing out information and reach agreement on the mutual understanding of the information. It involves discovering requirements and designs by talking with stakeholders, researching or experimenting. Collaboration is the act of two or more people working together towards a common goal. Elicitation and collaboration can be planned activities such as workshops and surveys that can be structured and organized in advance. Alistation and collaboration can also be unplanned activities that can happen without notice, such as last minute or just in time collaboration or conversations. However, information collected with unplanned activities may require deeper exploration through a planned activity.

Please note that allstation and collaboration is not a phase or an isolated activity. Rather, it is an ongoing activity and can be performed while carrying out any task from other knowledge areas. This is the input output diagram for elastication and Collaboration Knowledge Area. Inputs are the information consumed or transformed to produce an output and are necessary for a task to begin. Inputs are generated by other business life tasks or are generated outside the scope of business analysis. The inputs labeled with the task number are outputs of those specific tasks, while inputs that are generated outside the scope of business analysis are marked as external. Outputs, are the result produced by performing the task and are labeled with the task number. These output may act as inputs to other business analysts tasks. Please pause and study the input output diagram. Elicitation and Collaboration Knowledge Area includes following tasks using Prepare for Elicitation task, we can understand the scope of illicitation activity, select appropriate techniques and plan for appropriate resources.

Using Conduct Elicitation Task, we can understand stakeholder needs and identify potential solutions. This may involve direct interaction with stakeholders, doing research or running experiments. Using confirm elicitation result tasks, we can check the information gathered during an elicitation session for accuracy and consistency with other information. Using Communicate Business Analysis Information Task, we can provide stakeholders with the information they need and at the time they need it, the information is presented in a useful form using the right terminology and concepts to ensure shared understanding. Using managed Stakeholder Collaboration task, we can work with stakeholders to engage them in overall business analysis process and ensure strong, positive and trust based relationship with stakeholders. Now let’s try to understand business analysis core concept model within the context of allocation and collaboration knowledge area.

The Business Analyst core concept model is a conceptual framework for business analysis. The Business and Core Concept Model can be used to describe and communicate about business analysis using a common terminology. It is composed of six terms. Each of this term is considered to be a core concept. The six core concepts are change, need, solution, stakeholder, value and context. Each core concept is defined by other five core concepts and cannot be fully understood until all the concepts are understood. The first concept is change and it signifies the act of transformation in response to a business need. As business environment evolves, changes occur within a context and can lead to enhancement or degradation of the solutions. Hence during allocation and collaboration we need to use variety of allocation techniques to fully understand the change and determine the types and extent of allocation and collaboration. The second concept is need and it signifies a problem or opportunity to be addressed. Needs are due to changes in a given context and can also cause changes. Hence, during elicitation collaboration we need to elicit, confirm and communicate needs and supporting business analysis information as elicitation is iterative and incremental, the understanding of needs may evolve over time.

The third concept is solution and it signifies a specific way of satisfying one or more needs in a given context. Solution also solve problems faced by stakeholders. Hence during elicitation and collaboration we need to elicit, confirm and communicate required or desired functionalities of the proposed solutions. The fourth concept is stakeholder and it represents a stakeholder group or individual stakeholder affected by the chain and needs the solution. Hence, during allocation and collaboration we need to manage collaboration with the stakeholders who participate in business analyst work. All stakeholders may participate in different roles and at different times during a change. The fifth concept is Value and it signifies the worth, importance or usefulness of something to a stakeholder. Within a context, value can be potential gains or returns.

Hence, during allocation and collaboration we need to collaborate with stakeholders to assess, confirm and communicate the relative value of allocation results. The 6th concept is Context and it signifies the circumstances that influence the change. Hence, during alistation collaboration we need to apply a variety of Aliciation techniques to identify business analyst information about the context that may affect the change.

Please pause and go through the usage and application of each of the core concepts within the context of allistation and collaboration to recap allocation and collaboration knowledge area describe the task performed to obtain information and communicate with stakeholders to confirm the results. In this session you have just got an overview of various business and as tasks and about the business and as core concept model within the context of allocation and collaboration knowledge area.

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