Top ServiceNow Certifications

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ServiceNow is among the leading IT service management tools available today. This is a Cloud-hosted IT management platform that helps the organizations manage and maintain IT infrastructure. The IT professionals who would like to gain proficiency and advance in their service management careers can achieve this goal by pursuing the ServiceNow certificates. Its certification program includes the following tracks and paths:

1. Mainline Certification Path

It offers 4 certification categories designed for those customers and partners who work with ServiceNow products or services. These comprise Certified Implementation Specialist (CIS), Certified Systems Administrator (CSA), Certified Application Specialist (CAS), as well as Certified Application Developer (CAD). Let’s have a closer look at each of these paths below.

Certified Implementation Specialist (CIS)

The ServiceNow Certified Implementation Specialist path includes six specialized certifications that are each related to specific ServiceNow products. The qualifying exams for the CIS certificates usually consist of 65 multiple choice questions that are to be completed by the students within 90 minutes. To achieve success in the qualifying test, the candidates should have experience with at least 2 end to end implementations with ServiceNow and be proficient in ServiceNow scripting. The certificates available within this category are as follows:

• CIS – Application Portfolio Management validates the candidates’ skills and knowledge required to contribute to the implementation, configuration, and maintenance of the ServiceNow Application Portfolio Management application, including associated portals, reports, and integrations with other applications.
• CIS – Cloud Provisioning & Governance validates the applicants’ skills and knowledge required to contribute to the implementation, administration, configuration, and maintenance of the Cloud Provisioning & Governance applications in the framework of the ServiceNow platform.
• CIS – Customer Service Management demonstrates the learners’ skills and knowledge required to perform the implementation, configuration, and maintenance of the ServiceNow CSM application.
• CIS – Discovery certifies that the individuals have the skills and knowledge required to perform the configuration, administration, implementation, and maintenance of the Discovery application in the framework of the ServiceNow platform.
• CIS – Event Management validates the students’ skills and knowledge needed to perform the administration, implementation, configuration, and maintenance of the Event Management application in the framework of the ServiceNow platform.
• CIS – Field Service Management demonstrates that the successful candidates possess the skills and knowledge required to execute the implementation, configuration, and maintenance of the ServiceNow Field Service application.
• CIS – Hardware Asset Management validates the skills and knowledge of the professionals required to perform the implementation, configuration, and maintenance of the ServiceNow ITSM Asset Management as well as ServiceNow Hardware Asset Management (HAM) applications.
• CIS – HR certifies that a successful applicant has the ability to perform the implementation, configuration, and maintenance of the ServiceNow Human Resources suite of applications.
• CIS – IT Service Management validates that the examinees possess the skills and knowledge to fulfill the implementation, configuration, and maintenance of the ServiceNow IT service management applications.
• CIS – Project Portfolio Management confirms one’s competency in the implementation, configuration, and maintenance of the ServiceNow Project Portfolio Management (PPM) applications.
• CIS – Risk & Compliance validates that the test takers are capable of configuring, implementing, and maintaining the ServiceNow Risk, Policy and Compliance, as well as Audit Management applications.
• CIS – Security Incident Response validates that you have the skills in implementing the Security Incident Response applications.
• CIS – Service Mapping demonstrates that a successful applicant has competency in configuring, administrating, implementing, and maintaining the Service Mapping application using the ServiceNow system.
• CIS – Service Provider validates that the specialists possess the requisite knowledge and skills in executing the administration of the ServiceNow Domain Separated instance.
• CIS – Software Asset Management is created to validate that the students have the ability to perform the implementation, configuration, and maintenance of the ServiceNow SAM Professional application.
• CIS – Vulnerability Response validates the skills and knowledge of the professionals that are required for the implementation, configuration, and maintenance of ServiceNow Vulnerability Response Implementation.
• CIS – Vendor Risk Management measures the skills of the learners in configuring, implementing, and maintaining the ServiceNow Vendor Risk Management application.

Certified Application Developer (CAD)

The ServiceNow Certified Application Developer path validates that the candidates have the essential skills and knowledge to develop applications and solve the business issues both for their employers and sharing with the ServiceNow ecosystem. It is intended for the ServiceNow customers, partners, as well as sales engineers. To qualify for the CAD certification, the applicants need to complete the prerequisite training course as well as possess practical experience in administering and developing the ServiceNow instance. The qualifying exam for this certificate has the duration of 90 minutes and consists of 60 multiple-choice questions.

Certified Application Specialist (CAS)

The ServiceNow Certified Application Specialist – Performance Analytics path is developed to help the professionals validate their ability to configure, implement, and maintain the ServiceNow Performance Analytics solution. The target audience for this certificate includes the ServiceNow partners, customers, employees, as well as other individuals who are interested in becoming a Performance Analytics Specialist. The vendor recommends that the applicants for this certification complete the pre requisite courses to prepare for the qualifying exam. Moreover, they are advised to have 6 months of field experience in ServiceNow Performance Analytics implementation projects. The certification test consists of approximately 60 questions and lasts for 90 minutes.

Certified System Administrator (CSA)

The ServiceNow System Administrator path demonstrates the expertise of the specialists in configuring, implementing, and maintaining the ServiceNow system. Successfully passing the associated exam also equips the candidates with the skills needed to continue in other ServiceNow certification paths. This certificate is intended for the ServiceNow partners, customers, sales engineers, as well as other practitioners who are interested in becoming a ServiceNow Certified System Administrator. The vendor requires that the applicants complete the prerequisite training course before sitting for the qualifying exam. Additionally, they should have industry experience in the domain of database concepts & system management; familiarity with IT Help Desk processes as well as the incident, problem, and change workflows; 3-5 months of experience using and maintaining the ServiceNow instance. The test associated with the certificate has the duration of 90 minutes and consists of around 60 questions.

2. Micro-Certification Path

Apart from the mainline certificates, ServiceNow offers a series of micro-certifications that validate the expertise of the professionals in newer or niche areas through passing the non proctored exams. Getting a ServiceNow micro-certification in a specialized area can help you acquire a unique set of skills required for a particular job role. The certificates available within the ServiceNow training & certification program are listed below:

• Enterprise Onboarding & Transitions validates your skills and knowledge required to determine a Lifecycle Event in the framework of the ServiceNow platform; define the features as well as benefits of Enterprise Onboarding & Transitions; configure a Lifecycle Event in the framework of the ServiceNow instance.
• Predictive Intelligence validates the individuals’ skills and knowledge required for the administration, configuration, and implementation of the Predictive Intelligence application.
• Application Portfolio Management evaluates one’s skills required for the configuration and maintenance of the ServiceNow Application Portfolio Management application.
• Agile Development & Test Management validates the applicants’ knowledge and skills needed for the implementation of the Agile Development 2.0 and Test Management 2.0 Implementation applications.
• Automated Test Framework (ATF) validates the fundamental skills and knowledge required for the development, execution, and administration of testing with the help of the Automated Test Framework.
• Asset Model Management demonstrates that the candidates possess the essential knowledge and skills to correctly manage models, assets, model categories, as well as configuration items (CIs) in the framework of the ServiceNow platform.
• CSM with Service Management for Implementers validates the skills and knowledge of the specialists required for the implementation, configuration, and troubleshooting of CSM integrated with Service Management.
• Flow Designer validates your essential knowledge and skills needed for the implementation of the Flow Designer application.
• HR Integrations certifies the students’ skills and knowledge required to perform the configuration of HR integration within the ServiceNow instance.
• IntegrationHub validates the essential knowledge and skills needed for the implementation of the IntegrationHub application.
• Performance Analytics demonstrates that a successful candidate has the skills and knowledge needed to set up, configure, and maintain the Performance Analytics application.
• Service Portal validates the learners’ skills and knowledge required to perform the configuration, customization, and extension of the components to create Service Portal.

Preparation Options

The candidates pursuing the ServiceNow certification can choose from a variety of preparation options available on the official platform. First of all, each of the certificates goes with the exam blueprint that contains all the important details on the structure and content of the test. Besides that, the vendor has a vast collection of dedicated training courses that are delivered in different formats, including in-person instructor-led training, virtual instructor-led training, or self-paced on-demand training. You can choose the option that suits your delivery needs. As a rule, the applicants are also recommended to study the ServiceNow Product documentation to prepare for a particular exam. In addition, the students can join community forums to learn from their peers.

Career Opportunities and Salary Outlook

The certifications issued by ServiceNow enable the individuals to take up jobs in the IT, Customer Service, HR, and other departments covering the Now Platform. The specific job roles that the certified candidates can consider include a Systems Analyst, a Systems Engineer, a Software Engineer, a Software Developer, a Business Analyst, a Database Administrator, a Technical Consultant, and a Solutions Architect, among many others. The average salary that the professionals can count on is around $140,000 per annum.

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